Welcome to ChipHERO

Information For Owners

We’d like to welcome both you and your pet to chipHERO! Our database and our team are here to support you!! Your microchip provides a secure and permanent means of identifying your pet. Your chipHERO microchip will last a lifetime! Should your pet go missing their microchip greatly increases the chances of being reunited with you, their family.

We need you to do your part!

ChipHERO will do everything in our power to ensure missing pets make it home to their families. However it’s important that you do your part. A microchip can only do it’s job if it is registered and your contact information is kept up to date and current.

Please ensure that ALL the information stored on our database is correct and please update your keeper account with any changes to your contact information.

The law requires that all cats and dogs are microchipped and that their keeper ensures that their contact information is kept up to date at all times. If you move house or change your phone number you must make sure our database is updated. It can be near impossible to reunite a pet if their keeper cannot be contacted.

WHAT TO DO IF YOUR PET GOES MISSING
If your pet goes missing, the first thing you should do is contact us to report your pet missing. You can do this online by logging into your dashboard, or you can call us 24 hours a day, 365 days a year on 0330 043 5244.

KEEPING YOUR CONTACT INFORMATION UP TO DATE
The Microchipping of Cats & Dogs (England) Regulations 2023 requires a keeper to ensure their pet’s microchip information up to date at all times. If you move house, change your number etc.. you need to let us know. Simply log into your account to make updates to the contract information or to notify us of a change of keeper.

NOTE: Failure to keep your dog or cat's microchip information up to date can result in a fined of up to £500.

THE MICROCHIPPING OF DOGS - The Microchipping of Cats & Dogs (England) Regulations 2023

• The Microchipping of Cats & Dogs (England) Regulations 2023 means that it is a legal requirement that all cats are microchipped. Failure to do so could result in a fine of up to £500.
• Dogs must be implanted with a microchip before they reach the age of 8 weeks. Their keeper's contact details must be stored and kept up to date in a pet microchipping database. This has been a legal requirement since 2015.
• To view the legislation in its entirety visit https://www.legislation.gov.uk/uksi/2023/468/body/made

THE MICROCHIPPING OF CATS - The Microchipping of Cats & Dogs (England) Regulations 2023

• The Microchipping of Cats & Dogs (England) Regulations 2023 means that as of 10th June 2024 it is a legal requirement that all cats are microchipped. Failure to do so could result in a fine of up to £500.
• Cats must be implanted with a microchip before they reach the age of 20 weeks. Their keeper's contact details must be stored and kept up to date in a pet microchipping database. All keepers must have their cats microchipped by 10 June 2024.
• It is not compulsory for free living cats that live with little or no human interaction or dependency, such as farm, feral or community cats.
• Keepers of cats that are already microchipped should ensure their details are up to date.
• To view the legislation in its entirety visit https://www.legislation.gov.uk/uksi/2023/468/body/made

Microchipping cats will help reunite thousands of lost or stray pets every year, making it easier for lost or stray pet cats to be returned home safely.