Welcome to ChipHERO

Information for Pet Owners

A microchip gives your pet a permanent identification number, but it can only help reunite you when the number is registered and your contact details are current. ChipHERO lets you manage that record throughout your pet’s life.

Register a new pet

If your pet has a ChipHERO microchip, use the registration checker to enter the number and start the correct registration or transfer journey. If the chip is held elsewhere, the checker will help identify the relevant database.

Keep your contact details current

Sign in to Your Pets whenever you move house, change telephone number or email address, or need to correct your pet’s details. Accurate records make it possible for a vet, rescue or authorised professional to reach you quickly.

Transfer keepership

When a pet moves to a new home, the database record must follow the pet. Start the transfer from your ChipHERO account and make sure the incoming keeper completes their part. If you have received a transfer notification, follow its link and review every detail before accepting.

Report a pet missing

Report the pet from Your Pets as soon as possible, or call our 24-hour number on 0330 043 5244. You can create a missing-pet poster from your account and, once approved, the report can appear on our missing pets page.

Found a pet or checking a chip?

Use the microchip search to identify the database holding a chip. Keeper details are not displayed publicly. If you have found an animal, follow our found-pet guidance and contact a vet, rescue or local authority where appropriate.

Your legal responsibilities

Dogs must be microchipped and registered by eight weeks old throughout the UK. Cats in England must be microchipped and registered by 20 weeks old; ordinary cat microchipping remains voluntary elsewhere in the UK. Details must be kept accurate. Read the country-by-country microchipping guide and our England cat-law guide.

Registration and lifetime updates

ChipHERO charges a one-time fee of £22 for registration with unlimited updates for the lifetime of the pet. There are no update subscriptions. See pet owner help for step-by-step account instructions.